PayPal Buyer Protection

PayPal’s industry-leading fraud prevention measures and our one-of-a-kind method of keeping your financial information private from sellers make us a safe way to pay online. Plus, we offer the following to protect your purchases:

  • 100% protection against unauthorised payments sent from your account
  • Dispute resolution on PayPal purchases
  • PayPal Buyer Protection

100% protection against unauthorised payments sent from your account.

With PayPal, you’re protected against unauthorised payments sent from your account.

  • PayPal sends an email confirmation of every account transaction.
  • If you receive confirmation of a transaction you don’t recognise, our 24 hour customer support team will help you sort out the situation.

Dispute resolution on PayPal purchases.

When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Centre. Through it, you can issue a claim against:

  • A physical item that you paid for but never received.
  • A physical item you purchased on eBay that is significantly different from what was described in the listing.

Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you’ll be advised of your claim’s status via email and on your Account Overview page.

For specific terms and conditions, please review the Buyer Complaint Policy in our User Agreement. Verified Paypal

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